Last updated: April 2026
Welcome to House of Authentic Me! The terms "we", "us" and "our" refer to House of Authentic Me. We operate this store and website to provide you, the customer, with a curated shopping experience (the "Services"). By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service. Please read them carefully.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province of residence. To use the Services you may be asked to provide certain information such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide is correct, current and complete. You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign or license your account to any other person.
We have made every effort to provide an accurate representation of our products and services. However, colours or product appearance may differ from how they appear on your screen due to your device type and settings. We do not warrant that the quality of any products purchased will meet your expectations or be identical to how they are depicted online. All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.
When you place an order, you are making an offer to purchase. House of Authentic Me reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Posted prices do not include shipping or handling charges unless expressly stated. You agree to provide current, complete and accurate purchase and payment information for all purchases made. You represent and warrant that the payment information you provide is true, correct and complete, and that you are duly authorised to use that payment method.
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control. Once we transfer products to the carrier, risk of loss passes to you.
Our Services, including all trademarks, brands, text, images, graphics, and the House of Authentic Me brand, are owned by House of Authentic Me and protected by copyright and intellectual property law. These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, or transmit any of the material on the Services without our prior written consent. All rights not expressly granted are reserved.
The Services may contain links to websites provided or operated by third parties. We are not responsible for the content or accuracy of any third-party websites. If you decide to access third-party sites, you do so at your own risk. We are not liable for any harm or damages related to your use of any third-party websites, products or services.
If you submit any ideas, suggestions, feedback, or reviews, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish and display such feedback in any medium for any purpose, including commercial use. You represent and warrant that you own or have all necessary rights to any feedback submitted.
Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful or malicious purpose; to violate any law or regulation; to infringe upon intellectual property rights; to harass, abuse or harm any person; to transmit false or misleading information; to transmit unsolicited advertising or spam; or to interfere with the security features of the Services.
We may terminate this agreement or your access to the Services at any time without notice if we determine that you have violated any part of these Terms. You will remain liable for all amounts due up to and including the date of termination.
The Services and all products offered through the Services are provided 'as is' and 'as available' without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose or non-infringement. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.
To the fullest extent provided by law, House of Authentic Me, our partners, directors, officers, employees, affiliates, agents, contractors and service providers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, loss of data or replacement costs, arising from your use of the Services or any products procured using the Services.
You agree to indemnify, defend and hold harmless House of Authentic Me and our affiliates, partners, officers, directors, employees, agents, contractors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of your breach of these Terms, your violation of any law or the rights of a third party, or your access to and use of the Services.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service.
These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of South Africa. You consent to the jurisdiction of South African courts for any disputes arising from these Terms.
We reserve the right, in our sole discretion, to update, change or replace any part of these Terms of Service by posting updates to our website. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to: House of Authentic Me, Shop 4, The Cornerstone Lifestyle Centre, Blanco, George, 6529. Email: info@houseofauthenticme.co.za · Tel: +27 82 891 6446