Delivery & Returns

Courier (Main) — R150.00

Door-to-door delivery nationwide via courier. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control. Once your order is transferred to the carrier, risk of loss passes to you. You will receive a tracking number by email once your order ships.

Personal Collect — George (WC) — Free

Collect directly from our store at Shop 4, The Cornerstone Lifestyle Centre, Blanco, George. We will notify you by email as soon as your order is ready — typically within 1 business day.

Own Courier — George (WC) — Free

Arrange your own courier to collect from our George address. We will contact you when your order is packed and ready for collection.

Returns are only accepted for defective, damaged, or incorrectly supplied products.

Due to hygiene and safety reasons, personal care products that have been opened or used cannot be returned.

Customers must notify us in writing within 7 days of receipt of the product to request a return.

Proof of purchase and clear evidence (e.g. photos of damage or defect) must be provided.

To initiate a return, email us at info@houseofauthenticme.co.za with your order number and details.

Approved refunds will be issued to the original payment method within a reasonable period after the returned product has been received and inspected.

Shipping costs are non-refundable unless the return is due to our error.