Frequently Asked Questions

Yes. Every House of Authentic Me formulation is made with ethically sourced, natural ingredients — free from synthetic fragrances, parabens, sulfates and harmful preservatives. We believe in honest skincare you can trust.

Most of our range is formulated with sensitive skin in mind. Our Eczema & Psoriasis collection is specifically designed for reactive skin. If you have a known allergy, please check the ingredient list on each product page before purchasing.

Yes — we do not test on animals and our products contain no animal-derived ingredients.

Browse our store or collections, add items to your bag, and proceed to checkout. You'll need an account to complete your purchase. Creating one takes less than a minute.

We accept PayFast (Visa, Mastercard, Amex), PayFLEX (4 interest-free instalments), Direct Bank Transfer (EFT), and Pay by Bank (Capitec, Nedbank, Absa, FNB and more).

Absolutely. All card payments are processed through PayFast, a PCI-DSS compliant payment gateway. We never store your card details.

Yes — select PayFLEX at checkout to split your purchase into 4 equal interest-free payments over 6 weeks. You pay 25% today and receive your order immediately.

Orders are typically packed within 1 business day. Courier delivery takes 2–3 business days to most areas in South Africa. You'll receive a tracking number once your order ships.

You can avoid delivery charges by selecting Personal Collect at our George store, or arranging your own courier from George, Western Cape.

We're based in George, Western Cape, South Africa. Visit us at Shop 4, The Cornerstone Lifestyle Centre, Blanco, George.

We accept returns within 30 days of purchase on unopened, unused products in their original packaging. Please contact us at info@houseofauthenticme.co.za to arrange a return.

We're sorry to hear that! Please email us at info@houseofauthenticme.co.za with a photo of the damage within 48 hours of receiving your order and we'll make it right.

Once we've received and inspected your return, refunds are processed within 3–5 business days back to your original payment method.

Yes — an account lets you track your orders, view your order history, and makes future checkouts faster. Registration is free and takes under a minute.

Your information is used solely to process your orders and communicate with you about them. We do not sell or share your data with third parties. See our Privacy Policy for full details.